Frequently Asked Questions

At its core, debt is a sum of money that is owed to another party. While many view debt to be a bad thing, this is not always the case. Many people require debt in order to carry about their day to day life. An everyday example of this is a credit card. You use the banks money to make a purchase with your credit card and as a result owe the card provider the sum of the purchase. The benefit to the card provider is that there is often an additional charge for using this convenient service.

Debt management is about ensuring you adhere to the agreed terms of your loan and pay back the balance in the agreed instalments and time frame. This can also be referred to as servicing your debt. While it may sound simple enough this process can often become clouded when a person is in debt for more than one reason. If repayments are missed this can often result in fees and charges which can unfortunately put a person in a position where they are unable to pay back instalments.

Debt consolidation is about making the management of your debt simpler. It aims to bring all your debt together with one institution, rolling it into one payment, reducing the likelihood of default (missing the repayment). Debt consolidation is a way of simplifying your debt to ensure that your loan is working for you and not against you. Australian Lending Centre consultants are experts in debt consolidation. If you want to know more about our debt consolidation loans, for bad credit, business debt consolidation, credit card debt consolidation or a mix of personal loans, payday loans and credit card consolidation, we’ll be more than happy to chat with you to and you get your debts under control.

At the Australian Lending Centre our goal is to find solutions and improve your financial situation. We will always try to find the best option and repayment plan for you.

Debt consolidation can be an ideal option to reduce the interest and save you thousands. Refinancing your mortgage is another great alternative when you have credit card debts, using the equity you have built in your home.

When you consolidate debt, you take two or more loans, then combine them into a single loan (a ‘debt consolidation loan’). This can help you to save money by reducing the amount of interest you pay, lower the number of fees your pay, reduce repayment periods and improve personal cash-flow. Debt consolidation also makes your life a little easier by giving you one easy-to-manage repayment.

A debt consolidation loan can pay off your credit cards, personal loans and even your home loan, and provides you with greater financial freedom. Learn about your options for debt consolidation by enquiring online or calling us on 1300 138 188.

Credit card consolidation is simply taking out one loan (a debt consolidation loan) for the purpose of paying off two, or more credit card debts. It works by reducing your interest rate and fees, so you pay less over the term of the loan than you would have paying off the cards independently.

This is a common scenario – you are not alone. We understand sometimes life can throw tough times at us, and you may have had difficulty with making payments on time. Our consultants will look at your situation and discuss the best finance solutions available to you.

A bad credit history will usually mean that traditional lenders see you as a credit risk and therefore, it will be more difficult to obtain finance. However, the Australian Lending Centre can provide support to those seeking bad credit loans and find the most competitive interest rate with the best terms of repayment available. For more information on bad credit loans, visit our bad credit loans page or chat with us about your circumstances. We have a number of innovative ways to help bring your debts into line.

Australian Lending Centre also has partners who can help to improve or repair your credit score in a transparent and ethical way. 

Our goal is to put you in a better financial situation than you are now.

A bad credit rating will have a really big impact on your ability to borrow money from traditional lenders, obtain a phone plan or even get the power turned on.

If you are one of thousands of Australians who now have a poor credit history and are struggling to obtain finance, there are a number of things you can do to fix or improve a low credit score. Here are a few tips we suggest:

Pay Off Your Debts

It probably goes without saying that paying your debts will help your credit history. A bad credit history can not be repaired if it has black marks or outstanding defaults on your credit file. If you are struggling to pay off your debt, you should consider talking to the Australian Lending Centre about a debt consolidation loan, help negotiating with your creditors for lower payments, more frequent payments or putting a hold on your interest. We also have a service called an informal debt arrangement, where we take care of paying the creditors, and you pay a monthly fee until your debts have been paid off.

You could also consisder a more formal approach and look into a Part IX Debt Agreement to pay off your debts. These are more official and a Debt Agreement does appear on your credit history, but it does stop creditors and does help you find the light at the end of the tunnel.

If you are unsure of what needs to be done to repair your bad credit rating, we can chat to you about how to go about fixing this and let you know about your options for obtaining a bad credit loan.

Get To Know What is On Your Credit Report

Get in touch with us on 1300 138 188 or enquire online if you need to obtain a copy of your credit file and aren’t sure how to get one.

Once you have your credit file, you can see if any credit reporting agencies have made any errors when placing a black mark on your name. Sometimes mistakes can happen when a name is misspelled (and black marks are incorrectly assigned to you instead of somebody else). You can challenge these errors that have led to a bad credit rating and in doing so, correct you bad credit history. There are other errors that can appear, if the creditor hasn’t ticked all the boxes. This is where your credit score can be improved.

Cut Up and Stop Using Your High-Interest Credit Cards

Credit cards and store cards are one of the quickest ways to get a bad credit rating. When you pay the minimum each moth and slowly build up debt, the interest can make it impossible to pay off the debt. If you miss a few months of payments, your credit card provider can place late payments on your credit report and that can take many years to be removed. Credit card debt is one of the easiest ways to get into trouble as many people are accustomed to relying on credit card debt to get them through life when they do no have sufficient funds to finance their lifestyle. Even when credit cards are paid off, they can be maxed out in very little time.

You need to also understand that the really high-interest rates on credit card debt and store cards, mean that the best option is to cut up your credit cards so you aren’t tempted to keep spending on them. This means changing your spending habits slightly. For example, switch to a debit card instead of a credit card. Spend only money you have and live within your means.

This can help you prevent further damage to a bad credit rating.

Our loans start from $5,000.

We can advise your maximum limit over the phone once we have assessed your individual situation.

After debt relief, ALC vows to lead you to better and more effective personal finance.

If you require a smaller amount, we may refer you to one of our lending partners who can assist you. If you have a poor credit history, there are things that we can help you with to improve your credit or help you manage paying off multiple debts. Just get in touch by calling us on 1300 138 188 or enquire online if you are in this situation. Remember, we are here to help.

Australian Lending Centre can approve your loan over the phone and provide funds in as little as 24 and 72 hours. This is providing that we are satisfied you meet all documentation, loan suitability and ability-to-pay requirements at the time of application.

While you may have every intention of paying your home loan on time, life events do happen. Missed home loan payments can occur and cause home loan arrears. Unexpected financial situations can create problems in payments, Australian Lending Centre can help you with your home loan arrears.

Home loan arrears are very serious. If it isn’t taken care of quickly, the bank can take back your home and sell it to another buyer!

While you might think a bank will approve a refinance so that you can get caught up on your home loan, they won’t. This is because banks and financial institutions see mortgage arrears as a serious financial issue; therefore, they don’t want to take on the risk of loaning additional funds to a consumer who may not pay them back. For most banks, if you have had any late payments within the past six to 12 months, you’ll be rejected for a refinance.

We offer bank-alternative financing that can help you even if you have a history of defaults, poor credit or your home loan is in arrears. We assess your refinance based on your income and current financial obligations to find a payment that works for you.

We will cover any upfront costs that may be incurred and recover them once your loan is settled.

Absolutely! We service all areas of Australia.

May 24, 2024
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Great customer service, super informative and every helpful.

May 16, 2024
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Grady was amazing! So thoughtful and understanding with not a single hint of judgement in his voice. I felt safe to express my emotions and like I was finally going to receive the assistance I need to get back on track. THANK YOU!

April 29, 2024
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Chloe was so helpful, patient and knowledgeable. She was so good in explaining everything in a clear manner, and was friendly and provided me the information needed.

April 17, 2024
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Keanu was friendly, patient and explained everything perfectly and gave me the assurance and guidance that I needed. He was a delight to speak to and he helped make a awkward, embarrassing conversation..easy and pleasant
Thank you Keaunu

March 25, 2024
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Keanue was an absolute delight to deal with! I got everything laid out in simple terms and was able to understand a very typical hard finance conversation so easily. He was incredible empathetic and fantastic to talk about my financial situation with. Would highly recommend!

March 24, 2024
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Fantastic very good lovely person to talk to Chloe..
March 22, 2024
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I was able to get the support and help i needed with Pats Guidance. He didn’t judge me and gave me assurance that everything will be okay. Thankyou Pat for your exceptional service.

March 14, 2024
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Pat was very understanding and helpful! He was non judgmental and helped me find the best possible solution for my debt issues.

February 29, 2024
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Keanue was so great to talk to and nothing but helpful. I’ve struggled trying to get financial help because I was nervous and didn’t want to be judged. Keanue was so understanding, judgement free and wanted nothing more than to help me however he could.

February 22, 2024
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Thank you soo much for all your kind help Chloe! You have been amazing to deal with and have simplified the whole process for me. Fabulous customer service 😃

February 22, 2024
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Great assistance & very professional

February 20, 2024
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Pat was so caring and empathic and gave me clear guidance on my best options!

February 19, 2024
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Pat was very helpful and easy to converse with. Thanks Pat!

February 17, 2024
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Chloe has been amazing very efficient and lovely to deal with. Thank you so much
February 16, 2024
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Pat was absolutely amazing ! Such an incredible help he has shown !

February 15, 2024
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This morning Pat contacted me to discuss my debts, he was extremely understanding and willing to find a solution to help me in many ways to have a stress free option to consolidate my debts. Pat valued my time and allowed me to be vulnerable and express my financial hardship. Thank you for all your help Pat!

February 14, 2024
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Very helpful took so much stress off my shoulders, didn’t think I’d be able to get out of the situation I was in. Great service

February 9, 2024
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Chloe was super friendly and helpful

February 8, 2024
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I dealt with Pat,
He was very professional and so nice to deal with. He explained everything so well and was amazing. Thanks again Pat

January 30, 2024
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Pat was fantastic, non-judgmental, answered all my questions clearly. He was friendly and warm, I could tell he actually cares about the people he is doing his best to help. 10 stars for Pat!!!

January 29, 2024
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Nothing less I would say about the customer service. The guy named PAT was really helpful and accommodating. He is really informative and would help you go through the process with transparency. Great experience and really a wonderful guy.

January 25, 2024
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He was very helpful and understand too notch employee

January 18, 2024
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Pat was super helpful, non judgemental, accomodating and compassionate. The exact ingredients of support I needed during this extremely difficult time for me. I am truly grateful to him beyond words.

January 17, 2024
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Chloe explained everything in detail, professional, compassionate and easy to talk to. She made me feel like a person, positive about everything. She is a great asset to the company.

January 16, 2024
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Chloe was absolutely amazing and super friendly!! Thank you!

January 15, 2024
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Chloe was very friendly, considerate and understanding. She was also extremely professional and handled my case with great efficiency.

December 20, 2023
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Was great to talk to would do it again if I had to

December 20, 2023
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Chloe was amazing! Transparent and honest and made me feel really comfortable through the whole process. For the first time in a long time I don’t feel so helpless.
Thank you again Chloe for your understanding and support!

December 18, 2023
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Chloe was fantastic to deal with, very professional!!

December 13, 2023
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Chloe was great! Great service and very friendly. Glad to find a solution

December 13, 2023
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Chloe was amazing to speak with. So kind and very helpful.

December 7, 2023
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A big thank you to Emma Jabbour 🙂 for exceptional customer service. Emma wanted to help me get a successful outcome to my enquiry. I look forward to doing business with Emma in the not too distant future. Many thanks, Daniela Marks

December 7, 2023
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Chloe was brilliant and super helpful

December 6, 2023
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Chloe was so supportive and understanding and didn’t make me feel stupid for my situation.

December 4, 2023
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Margarita was a pleasure to speak with, she made the process very easy and advised me everything I need to know and do. Very exceptional customer service 🙂

December 4, 2023
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Margarita was a pleasure to speak with, she made the process very easy and advised me everything I need to know and do. Very exceptional customer service 🙂

November 29, 2023
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Pat was very easy to talk too. I not big on taking on the phone, but pat made it easy experience. The way he explained everything for me made it easier for me to understand all the information he was giving me.
Thanks Pat.

November 28, 2023
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Pat was great, knew what he was talking about, very friendly. Couldn’t say a bad word about him.

November 28, 2023
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Was able to calm me down and feel less embarrassed about my debt.
Very helpful and well spoken, explained everything in detail to me, would highly recommend

November 27, 2023
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Isabel is a superstar. Very helpful, kind, understanding, empathetic and has that calm soothing voice. If anyone’s freaking out about their debts, Isabel will put you at ease.

She must have read the book ” Never Split the difference ” It’s a good book for persuasion. haha!

“Hakuna Matata – it means no worries for the rest of your debts”

Why stress, when Australian Lending Centre can take care of your stress for you? You’re not alone.

Talk to one of their consultants today.

November 27, 2023
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Would recommend. Excellent customer service. Willing to help anyone !!

November 24, 2023
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This year was really hard for me financially as a temporary resident. Living paycheck to paycheck due to being stuck in the payday loan cycle. I saw no way out and was in a perpetual state of pain. Pat was extremely compassionate and understanding, although theres not that can be done in my visa status, Pat went above and beyond to find a solution. I really want to thank Pat for bringing back a smile on my face by shedding light on my situation. Give that man a raise!

November 23, 2023
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Pat was very help full very go at helping ne each step very easy to talk to he dose a great job

November 23, 2023
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First time ever hearing or dealing with Australian Lending Centre and I can say, they’re probably the best staff I’ve ever had the pleasure of speaking with, especially my consultant Pat. He wasn’t just friendly but patient, understanding and very honest and that helped me a lot. Not sugar coating anything but allowing me to be honest and he was also honest with his responses clarifying reasons why and also honest with the outcome that was available to me. I initially wanted to get a consolidation debt loan but wasn’t able to due to the criteria of the lenders that I wasn’t eligible for however he offered me another solution that might be available to me, and this really made me happy. That there isn’t just one solution and that I wasn’t going to be turned away just like I had been by various lenders. I am very happy with Pat’s customer service, he was genuine and didn’t judge me with my credit history or circumstances which people in the financial industry do do sometimes but he didn’t. That means a lot.

November 22, 2023
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It was very easy and I felt relieved that I was able to talk to Margarita who understood exactly what I was g gong through. I was very happy and had exceptional service.

November 22, 2023
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Very informative and supportive, very easy and polite to talk to 🙂

November 20, 2023
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I was able to talk and share my struggles without being judged, very understanding and sympathetic towards my situation and wanted nothing more than to help me through this and see me succeed. Would highly recommend them to anyone.

November 18, 2023
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It was great to receive support and understanding from Pat. He helped me work through my situation and provided me with an option that I believe is going to really help me and my family. He has excellent in listening to my needs and responding positively to my requests. Thank you so much Pat for your professional guidance and support today.

November 17, 2023
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Quick call back and very informative with my options and crunched the numbers to give me an overview of my situation and next best step forward. Above all gave me a chance to explain my situation whilst not being judgemental made me feel comfortable that I’m making the right decision.

November 16, 2023
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Was very helpful, and helped me get everything sorted and was a very nice person to deal with.

November 16, 2023
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Pat helped me so much and I can’t believe how much this is helped me! Thank you so much

November 16, 2023
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Friendly, understanding and informative

November 14, 2023
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Excellent helpful and friendly person (PAT). He explained everything really well so you could understand exactly what happens and how it all works. Great 😃👍.
November 6, 2023
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Friendly, and took the time to help answer all the questions I had. Very patient and understanding.
November 1, 2023
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Pat was very help and very explanatory of the reasons why a certain product would be helpful for my future

November 1, 2023
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The mannerism and the way you are treated was excellent couldn’t ask for more then that I had a few options which was great I recommend Australian lending service to Everyone

October 31, 2023
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Definitely a people’s person. If i had to describe the experience, imagine going to your local doctor, with positive energy, knowing everything is goign to be okay. Furthermore, he is a great listener, but he adds layers of compassion with active listening, rather than, “just doin my job”.

October 30, 2023
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She was so understanding and amazing

October 24, 2023
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Chloe was very kind and understanding!
Made me feel very comfortable even though I feel very uncomfortable talking about my financial situation

August 17, 2023
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Easy doing application online Verification and approval of application for quite turn around.

August 3, 2023
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I recommended this to anyone because it was so easy going and very easy to use

March 22, 2022
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I found Kayla to be very professional and non judgement to the advise l was asking, she had a lovely approach and manor on the phone. Would highly recommend this company

December 10, 2021
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Kayla has been lovely to deal with. She’s been responsive and helpful, suggesting multiple solutions to help me meet my needs. She has shown empathy and warmth, genuinely caring for her customers and their situation. Thank you Kayla 🙏

June 30, 2021
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I am so happy with the service that was provided to me, me and the customer service officer had a laugh, figured out my finances and I am able to get a new car thanks to her.. I have never ever been so happy in my life

June 29, 2021
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Brilliant.. one of easiest interviews I have done. 👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽 Kristina was funny, engaging but more than anything calm. When dealing with peoples finances which is such a stressful subject she was calm.

June 28, 2021
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Chloe was great. Very helpful and genuine

June 28, 2021
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Professional and very clear

June 23, 2021
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Kathleen was very friendly and easy to talk to. She confirmed everything to ensure she had our details correct. She explained our options and answered all the questions we may have.
Very happy overall with our time spent on the phone with Kathleen.

June 22, 2021
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Chloe’s honesty and active listening skills were outstanding. She broke down the options for me and helped me feel at ease throughout this process. Thank you an asset to your team.
Rachel Rogers

June 21, 2021
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Kathleen was very helpful and informative, with an excellent demeanor. Definitely a credit to your company.

June 21, 2021
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Kathleen was polite and compassionate looking forward to getting back into a better position

June 18, 2021
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Chloe was very understanding and polite with regard to my situation and offered effective strategies to suit my needs moving forward. Excellent customer service and support.

June 17, 2021
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Kathleen was absolutely amazing! Professional, easy, friendly & quick to get results.
Before I made the phone call I was depressed & embarrassed and didn’t know what to do about my stressful financial debt.
I’d spoken to around 4 other loan consolidation companies and they were no help.
I was loosing motivation & very confused but decided to make one last phone call to try and get help to fix my current financial mess.
Thank goodness I called & spoke to Kathleen!
By the end of the call a weight has been lifted off my shoulders and I no longer felt stressed.
I couldn’t believe that I actually felt excited and in control of my finances for the first time in a longtime.
Thank you so much Kathleen & team for helping me.
Now I’m no longer so stressed I can be a better Mother & enjoy life more with my peace of mind finally given back to me.
Thank you Kathleen!