Complaints Policy

Complaints

Should you have a complaint or find yourself unhappy about the service we provide, the following steps or avenues are available to you.

1. Start Here – First Avenue Available

Most complaints arise from miscommunication and can usually be fixed quickly, so please contact your Australian Lending Centre representative initially and tell them about your concerns.

2. Next Step – Second Avenue Available

If the issue is not resolved to your satisfaction within five (5) working days, please contact the Australian Lending Centre's Managing Director, Chris Riotto, or put your complaint in writing.

Our contact details are as follows

Sydney Office

Phone: 1300 138 188

Fax: 1300 138 177

P.O. Box 496, Haberfield, NSW 2045

Email: complaints@australianlendingcentre.com.au

We have our own internal complaints process and hope to assist you to resolve your complaint quickly and fairly.

3. Third Avenue Available

If you believe you have not received a satisfactory outcome, you may at no cost to you, contact or lodge a written complaint with our industry association:

Finance Brokers Association of Australia Limited

National Office

Phone: (07) 3252 0120

Fax: (07) 3252 0140

P.O.Box 272 ALBION B.C. QLD 4010

Email: info@fbaa.com.au

4 After the Above Three Steps are Exhausted

You may also lodge a complaint with any of the appropriate Australian Government bodies.

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Conditions apply to all offers by Australian Lending Centre. For further information contact Australian Lending Centre to discuss your particular requirements with one of our consultants.